VG TIMEPIECES / CLIENT CARE
Cancellations and refunds
USDC payments are non-refundable unless a refund is required by law or your contract. The proposed 7-day policy is for non-USDC payments under the new plans, which are not yet available to purchase.
Cancellation and refund information · Updated October 1, 2026
New plans / Refunds by payment method
USDC membership payments are non-refundable, except where a refund is required by applicable law or your contract. VG does not offer voluntary refunds for a change of mind, unused services or not winning a prize. Duplicate payments, overpayments and an agreed service VG cannot provide are handled under the Cancellation and Refund Policy.
For non-USDC payments under the new plans, the proposed policy allows a refund request within 7 days of payment if your draw entries are unused and your welcome gift is unclaimed. Both conditions must be met. This voluntary refund policy does not apply to USDC payments.
Receiving entries automatically in your account does not count as using them. Refund eligibility depends on whether the entries have been used.
The point at which a gift counts as claimed is still being confirmed. Selecting a gift, shipping it and receiving it are different stages. We will explain when a gift counts as claimed and how entry use is recorded before payments open.
This 7-day policy is in addition to your statutory rights and rights under an existing contract. It does not limit them. Contact VG if you need help with a refund outside this policy.
Request a refund or get payment help
Contact VG with your order number (if available), payment date and plan. Let us know whether you have used any entries or claimed a gift. We will review your request under the terms that apply to your order and keep you updated. Refunds are not processed automatically on this page.
What happens next
Receive your request
Check the records
Confirm the next steps
Refund or outcome notice
A request is not confirmation that a refund has been completed. VG will confirm the amount and payment method under your terms, then let you know the outcome. Our review does not limit your statutory rights.
Existing orders / Terms you accepted
01 / Get help with a payment.
For a duplicate payment, an incorrect amount, a membership that has not activated after payment, or an agreed service that cannot be provided, contact VG. We will check your order and payment records and explain the next step.
If the payment outcome is unclear, contact us before paying again.
02 / Cancellation and refunds.
You pay once for a fixed membership term. There is no automatic renewal or recurring charge. Cancellation and refunds are handled under the Membership Terms, the law applicable to the transaction, and your mandatory consumer rights.
VG does not offer an additional refund guarantee for a change of mind, unused services or not winning a prize. This does not affect any cancellation, refund or other remedy available under applicable law or your contract.
USDC membership payments are non-refundable, except where a refund is required by applicable law or your contract. VG does not offer voluntary refunds for a change of mind, unused services or not winning a prize. Duplicate payments, overpayments and an agreed service VG cannot provide are handled under the Cancellation and Refund Policy.
If a core service changes materially or VG cannot provide an agreed service, we will discuss an appropriate remedy, including cancellation or a refund where required by law or contract.
03 / Making a request.
Email contact@vgtimepieces.com. Where available, include your name and contact email, order or transaction reference, payment date and amount, and a brief description of the issue. These details help us locate the payment; you may still notify us if some are unavailable.
You may also send written notice to our correspondence address below. Email and postal requests do not require a website login. Never send a full card number, security code, private key or recovery phrase.
04 / How refunds are handled.
We will explain the outcome and, where a refund is due, confirm the amount and how it will be returned. Receiving a request and completing a refund are separate steps. You can ask about progress using your original order or transaction reference.
Refunds are normally returned through the original payment method. If a different method is needed, we will confirm it and obtain your agreement. For card payments, the refund is based on the original TWD amount collected and the amount due under law or contract, not a new AUD exchange rate.
For a USDC refund, we verify the original transaction and confirm the receiving address with you. The sending address may belong to an exchange, so we do not automatically refund to that address.
Internal checks and payment processing do not restart or extend applicable statutory deadlines.
Statutory consumer rights
Where a transaction is subject to Taiwan’s rules on cancellation of distance contracts and no statutory exception applies, consumers may exercise their cancellation rights under applicable law.
Where Article 19 of Taiwan’s Consumer Protection Act applies, you may cancel by sending written notice within seven days after receiving the service, without giving a reason or paying any cost or consideration. Sending the notice within the applicable period cancels the contract. If required cancellation information was not provided, the seven-day period begins the day after it is provided, subject to the statutory four-month limit.
For service contracts canceled under Article 19, Article 19-2 requires VG to refund the payment within 15 days starting the day after the cancellation notice is received. Internal checks, requests for information and payment processing do not restart or extend applicable statutory deadlines.
Activating membership, starting a service or receiving promotional entries does not, by itself, remove statutory rights. Australian customers retain applicable Australian Consumer Law guarantees. Customers in other locations retain the mandatory rights that apply to their transaction.
This policy does not restrict statutory or contractual remedies. Refunds required by law are not reduced by arbitrary administration fees or invented promotional-entry values. Existing transactions remain subject to their agreed terms and applicable law.
Operator & contact details
VG Timepieces online services are operated by 鋐域科技有限公司.
Taiwan business registration number: 62159855
Support hours: 10:00–17:00 Melbourne local time
Correspondence address: 11F.-8, No. 27, Sec. 3, Zhongshan N. Rd., Zhongshan Dist., Taipei City, TaiwanUpdated October 1, 2026. These new plans and benefits are a preview. They are not yet in effect or available to purchase. Full terms will be published before enrollment opens. Existing orders keep their original terms, and your statutory rights are unchanged.